Which connected TV devices are supported? How can How long before programmes appear on itv player change my location?
How do I clear my location data? How do I activate parental controls? How do I get the best playback experience? How do I update the ITV Hub on my Samsung Smart TV, Blu Ray Player or PVR? How do I update the ITV Hub on my Now TV or Roku player? How can I reset my password?
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Does the ITV Hub keep me logged in? This will ensure that your region is kept up-to-date and that we show the correct channels and shows to you. The ITV Hub app on your Connected TV never stores your postcode. Your postcode, or partial postcode, is only used temporarily to identify your broadcast region which is used to ensure that you receive the right shows and channels for your area. To set up parental controls, navigate to your Settings menu in the top bar of the ITV Hub app, and select Parental Controls. Switch the parental control selection bar to ON and you will be asked to enter a 4-digit PIN.
You will need to set the PIN on each device using ITV Hub. We want you to enjoy the ITV Hub and get the best viewing experience to enjoy your favourite shows. The ITV Hub shows are streamed to your TV over your Internet connection. Generally, the better your broadband connection, the less buffering you will experience during video playback. While the ITV Hub should work perfectly over a wifi connection, we would recommend using a wired connection for watching video. Most Samsung Smart devices have automatic updates enabled by default.
So long as your TV is on and connected, updates to the ITV Hub will automatically push to your device as they become available. We highly recommended that automatic updates are enabled to ensure that you always have the latest and greatest version of the app! Some users have reported issues when updating apps on their TV. Sometimes it can take a few goes before the app has fully downloaded and installed, so we recommend retrying after a few hours if you are not successful first time around. If you decide not to enable automatic updates, you can still update manually. Un-install the ITV Hub app from your device. Un-plug your device and wait a few minutes before plugging back in.