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If none, place element in first location that does not follow a reject element. Not going to place element: return 0. HP’s printing software offers a collection of settings that will likely provide the solution. I had no trouble initiating a scan from software on my Mac. In fact, there are multiple ways to do this. HP’s printer software includes two separate scanning utilities, Scanner and HP Scan. However, I was more interested in initiating scans from the printer itself.
As the HP 8600 includes a Scan to Computer feature, accessible from the printer’s touchscreen, I thought I was set. Unfortunately, I couldn’t get the feature to work. I would navigate through a series of screens until a Start Scan button appeared. No scan, no error message, no anything. Neither HP’s online support nor the printer’s User Guide offered any relevant advice. After I posted a message to the HP Support Forums, two HP employees replied with queries: Had I installed all the HP software that came with the printer? To initiate scans directly from the printer, you first have to enable the HP Utility option shown here.
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But this may not be sufficient. As a last resort, I telephoned HP tech support. After rehashing much of the same fruitless territory as covered in the Forums, the support person put me on hold. Return to the Scan to Computer section of HP Utility. I had been unsuccessfully trying both Save as PDF and Save as JPG. Fixing the problem with these choices required that I edit each of the tasks.
To fix problems with Scan to Computer’s Save as PDF task, you need to edit the relevant Scan Tasks item in HP Utility. PDF scans were in grayscale, not in color. This time, I clicked the Show Details button in Save as PDF. This brought up a set of options that included a Mode menu.