Example Domain This domain is established to multimedia in communication examples used for illustrative examples in documents. You may use this domain in examples without prior coordination or asking for permission. What Is Written Communication in Business?
Business reports contain information used in decision-making. Written communication allows businesses to communicate developments, expectations and legalities to employees and contacts in the outside world. While traditional hard copies of written communication in business are still prevalent, email and online communication has become increasingly common. Given the important of written communication, it’s a good idea to understand the basics to apply best practices to your own business.
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Types Two main classifications of written communication are in business, according to My Own Business, a nonprofit organization that works with entrepreneurs. Internal written business communication involves employers and employees at all levels of the company. External written communication involves clients, independent contractors, industry colleagues and other individuals not working directly for the company. Uses Business letters can help promote the business image by communicating with the outside world.
Memoranda are mainly used by employers and employees to communicate information about current projects, changes in business procedures or other internal topics. Business letters and memoranda can be used to confirm in writing what has been agreed upon verbally. Email Communication Email has become a common form of written communication in business because of its rapid delivery, ease of use and ability to reach large audiences. Tips Create an outline before crafting written communication for brevity, clarity and succinctness. Offer additional resources for continuing communication, such as a telephone number, fax number or email address. Use bullet points and numbered lists for simplicity.
Written business communication should conclude with a call to action. Follow up written communication with a telephone call when possible. Etiquette Observe appropriate etiquette when sending or replying to business correspondence. Business letters should include letterhead, the date, the reader’s address, a greeting, letter heading, main body content, closing remarks, and the sender’s signature and name.